·
2
years experience conducting ERP data migration
services in SAP and Oracle
·
5+
years with Operating systems: (Windows 3.1-8.1, Macintosh OS 10.4-10.6,
Agile/Mobile OS)
Expert level proficiency with Microsoft Windows
XP/Windows 7, intensive IT/Project support in Windows environment, strong
knowledge and experience with software Q/A procedures.
·
5+
years with Applications: (MS Office, Word, Excel, MS Visual Studio, Various
Network Utilities)
Experience
with network and troubleshooting tools to support large scale ERP migration
projects. Created and analyzed reports on
site traffic and statistics.
·
5+
years with Network environments: (Windows Server, UNIX-BSD, SQL, Novell
NetWare, Debian, Fedora, MSDN)
Experience working within majority of Active Directory
(AD) software in working office settings including SharePoint. Worked within
Netware environments, worked within Linux environments in settings with shared
Microsoft resources.
Tech
Support Administrator Robert Half
Technology, San Francisco CA Mar.-Dec.
2015
· Thin-client
assembly and new workstation setup.
· Setup of telecom
equipment for conference and media displays.
· Network imaging
and preparation of laptops to be distributed to company employees.
· Troubleshooting,
workstation arrangement, and organization of new supplies.
Deskside
Support Specialist Nelson
Technology, Petaluma CA Oct.–Nov. 2014
· Setup, imaging,
and deployment of multiple workstations for the Petaluma Health Center and
Institute for Reading Development. Setup of conference rooms and required
projectors for presentations.
· Installation of
ergonomic workstations for medical offices.
· Troubleshooting
of HIMS and technical support for 250+ employees of Petaluma Heath Center.
Information
Technology Intern Marin Municipal
Water District CA June-Oct. 2014
· Administered an
Active Directory domain for 250+ users. Administering a MS Windows Server
domain and supporting SAP ERP functions within a MS SQL Server environment.
· Resolved user
issues within the District’s Opentext document management system.
· Supported a
District-wide Windows 7 migration and mobile device rollout and doubled the
rollout workstations by 50% as the same time the previous year.
· Implemented
server infrastructure upgrades to manage a VM-ware environment.
· Supported
implementation of Citrix remote access for District employees.
· Documented
trouble tickets with District workstations and applied ergonomic upgrades to multiple
desk locations. Setup of teleconference, meeting, and video displays.
· Supported
trouble tickets with SAP GUIxT throughout this summer’s Windows 7 migration.
Port
Data Migration Assistant Port of Oakland, Oakland CA Jan.-March 2013
· Completed large scale ERP data migration project to
upgrade servers and workstations to Microsoft Windows software. Implemented and
supported distribution of Cisco IP phones in Link/SharePoint environment.
· Tracked the inventory of Port assets including
workstations, IP phones, headsets, and computer peripherals.
· Upgraded and organized server infrastructure to
support recently migrated hybrid domain.
Software
Q/A Analyst Town
of Tiburon, Tiburon CA April
2012-Jan. 2013
· Supported implementation of a permit tracking system
for the town by working directly with the vendor to reduce and eliminate
software bugs as they were encountered by town staff.
·
Analyzed and created improved user-interface designs for
a customized PHP user environment.
· Resolved various user issues encountered by Town
staff.
Helpdesk
Analyst III Morrison & Foerster LLP, San Francisco CA Oct. 2011-Nov. 2011
· Resolved technical issues for the partners of this
multi-national law firm. Upgraded software, educated users, and solved problems
as presented in a call center environment and using remote connection.
· Advanced troubleshooting of Adobe Acrobat and PDF
creation.
· Supported MS Office applications including macros
support for office documents.
Port
Help Desk Technician Port of
Oakland, Oakland CA Oct. 2010-May 2011
· Identified, analyzed, and remedied operational issues
by using Dameware remote connection software and
interaction with Port employees including 14 lawyers and their staff.
· Strong skills in tracking and documenting issue
resolution through HEAT.
· Provided customer service for a 500+ user base to
solve various issues including: VPN for offsite access to Oracle applications,
Outlook, and Internet Explorer.
· Resolved application errors and issues with Port’s
document management system while migrating from a Netware environment to a
Microsoft managed domain. Managed loaner equipment and assisted with the setup
of projectors, laptops, and desktop workstations. Extensive knowledge of MS
Exchange in conjunction with PDA, Blackberries, iPhones (ActiveSync), Android,
& Mail for Exchange.
· Provided advanced troubleshooting for Word (including
Macros and templates), Excel, PowerPoint, and Outlook. Assisted telecoms
manager with PBX distribution and number assignments.
· Imaging of Port workstation inventory 300+
workstations using server located images and PXE network installations. Applied
updates through Port managed update server.
IT Support Specialist Eberline
Services, Richmond CA Jan.-April 2011
· Managed administration of Microsoft Active Directory
domain for 50+ users.
· Developed IT asset database.
· Administered and helped to support infrastructure
upgrades to a laboratory information management system.
· Performed methodological server tape backups using Symantec
Backup Exec.
· Installation and deployment of MS Server 2008 R2.
· Administration of MS Server 2003.
·
College of
Marin
Associates degree in Cognitive and Social Sciences
·
Computer
Technologies Program
Certification
in Networking and Technical Support 2010
·
2010 Staples
Resident Technician – Novato, CA
·
2010 IT Internship
at Port of Oakland – Oakland, CA
·
Marin General
Hospital
·
Marin Food Bank
·
Fairfax Youth
Center
·
Eagle Scout Award
– 1999
·
Institute of
Electrical and Electronics Engineers – Member
6 years